Introduction
Silvaroo Retail (“Silvaroo”, “we”, “us”, or “our”) operates the website www.silvaroo.in. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address, payment information, and other contact details.
- Demographic Information: Age, gender, date of birth, and any other details you provide to us.
- Device and Usage Information: IP address, browser type, device information, and information about your interaction with our website, including the pages you visit, items you view, and links you click.
- Transaction Information: Details of the products you purchase, payment method, and transaction history.
2. How We Use Your Information
We use the information we collect to:
- Provide Services: Process your orders, deliver products, and provide customer support.
- Improve Our Services: Understand how you use our website to improve user experience, enhance our product offerings, and make personalized recommendations.
- Communicate with You: Send order confirmations, shipping updates, promotional offers, and respond to your queries.
- Marketing: Provide you with information about products, promotions, and services that may interest you, unless you opt-out of such communications.
- Security and Fraud Prevention: Protect against unauthorized transactions, fraud, and other illegal activities.
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and track your website usage. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, order fulfillment, email delivery, and customer service. These service providers are obligated to protect your information.
- Legal Compliance: We may disclose your information if required by law, court order, or to protect our rights and interests.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or alteration. Despite our efforts, no security system is impenetrable, and we cannot guarantee the security of your data.
6. Your Rights
You have the right to:
- Access and Correct: Request access to your personal data and correct any inaccuracies.
- Delete: Request the deletion of your personal data, subject to certain exceptions, such as ongoing transactions or legal requirements.
- Opt-Out: Opt-out of receiving promotional communications from us.
To exercise these rights, please contact us at care@silvaroo.in.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you close your account, we may retain certain information for legal or business purposes.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of those websites before providing any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this policy periodically. Your continued use of our website after any changes signifies your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: care@silvaroo.in