At Silvaroo Retail, customer satisfaction is our priority. While we do not offer returns, we provide a simple and hassle-free Exchange & Replacement Policy.

1. Exchange & Replacement Eligibility

  • Unused and unworn products can be exchanged within 7 days of delivery.
  • Coins, utensils, and God idols are not eligible for exchange unless they are received damaged or defective.
  • Replacement requests are accepted under the same conditions and will be processed only after the original product is received and verified.

2. Exchange & Replacement Conditions

  • Products must be unused, unworn, and returned in their original packaging with all tags and labels intact.
  • Shipping charges paid during the original purchase are non-refundable.
  • Products showing signs of use, washing, damage, or alteration will not be accepted for exchange or replacement.

3. How to Request an Exchange or Replacement

You can request an exchange or replacement through any of the following channels:

  • WhatsApp: Contact our customer support team via WhatsApp.
  • Email: care@silvaroo.in

Please include your order details and the product you wish to exchange or replace.

Once approved, a reverse pickup will be arranged. Kindly ensure you are available to hand over the package. If the pickup attempt is missed, a new request will need to be raised, which may delay the process.

4. Exchange & Replacement Process

  • The returned product will be inspected after pickup.
  • Once approved, the replacement product will be dispatched within 7–10 business days.
  • If you receive an empty parcel or a missing product, please contact us within 48 hours of delivery.
  • A 360° unpacking video is mandatory for claims related to missing or empty parcels. Claims without sufficient proof may not be accepted.

5. Exceptions

  • Coins, utensils, and God idols cannot be exchanged unless they are damaged or defective.
  • Silvaroo Retail reserves the right to reject any exchange or replacement request that does not comply with this policy.

6. Contact Us

For any assistance regarding exchanges or replacements, please contact us:

Email: care@silvaroo.in

Warranty Policy

1. Warranty Coverage

At SILVAROO, we take pride in the quality and craftsmanship of our silver jewellery.

We provide a 6-month warranty from the invoice date against tarnishing on all silver jewellery.

Please note that warranty claims can only be made after the exchange period for the order has ended.

2. How to Claim Warranty

To submit a warranty claim:

  • Email care@silvaroo.in with your order number.
  • Attach clear photos and a video showing the tarnished product.
  • Self-ship the product to our official address and share the courier details along with the AWB number.

Shipping Address:

SILVAROO RETAIL
201, Shivam Apartment
Ashok Nagar
Mumbai – 400101

Once the product is received, our quality team will inspect and test it. If the claim is approved, the repaired product will be returned without any repair charges. The final decision regarding warranty approval rests solely with SILVAROO RETAIL.

3. After Your Warranty Claim

If your warranty claim is approved:

  • You will receive the same product as a replacement.
  • If the product is unavailable, store credit equal to the purchase value will be issued.
  • Warranty claims are not eligible for refunds.
  • Defective products must be returned for quality inspection.
  • Products repaired, resized, or modified by any third-party jeweller will not be covered under warranty.

4. Warranty Exclusions

The warranty does not cover:

  • Damage or breakage caused after delivery.
  • Jewellery resized, repaired, or altered by a third party.
  • Damage caused by misuse or improper handling.
  • Defects that were disclosed before purchase.
  • Loss, normal wear and tear, or improper storage.
  • Coins, idols, utensils, or any products other than silver jewellery.